Home user services

Setup/broadband/email

If you have bought a computer you may need some help setting it up. We offer the following services:

• Setup of equipment
• Broadband setup
• Email configuration
• Antivirus installation/configuration.

The cost of a typical single home PC setup including email and antivirus configuration is just £70. This will include some basic tuition on how to use it and how to keep your PC protected and virus free.

Repairs

PCs often run into trouble. Typical problems include:

• PC won't boot up
• Can't connect to internet
• Keeps crashing
• PC very slow and "clunky" in use
• Blue Screen of Death!
• Suspected Virus.

Solutions include:

• Diagnose and repair problems to quickly get you up and running again
• System clean-up and optimisation
• Virus/spyware prevention and removal - home users get free antivirus software
• If a fresh installation of the operating system is requested we can transfer all your existing data so you don't lose your files and emails
• In the case of catastrophic hard disk failure we have a partnership with a data recovery firm - call for details.

The cost is per the hourly rate detailed in the pricing section however on average repairs take around 2-3 hours. You will be informed if any repairs will take longer than this.

We can help you with:

• Hardware upgrades, e.g. hard drive or memory
• Software installation
• Installation of any hardware you have purchased yourself that you need a hand with
• File transfer - if you have bought a new PC and need your files, documents, photos etc transferring to/from your old PC.

Wireless and Wired Networking (file/broadband/printer sharing)

If you have more than one computer there are many benefits from setting up a network. We offer the following services:

• Wireless networking set up and configuration - broadband around the home
• Security measures implemented to stop other people using your system
• File and printer sharing - the same files accessible from any machine. Can be automatically synchronised to a laptop enabling you to use the same files away from the home/office
• Installation of network cable (Cat5e/Cat6)
• Troubleshooting wired/wireless networking issues.

Multimedia

More and more people are requiring access to their digital media from one centralised location, e.g. you may wish to play your MP3s through your Hi-Fi or stream any videos you've downloaded to your TV.

There are a variety of multimedia options available today including:

• Use your existing PC as a server and stream the content to a specialised box via a wired/wireless network. These can also act as video recorders
• Have a dedicated PC as a central media centre in the living area for playing MP3s, DVDs and listening to internet radio etc. Again these have a remote control and can be used as a video recorder.

Even if you just need help setting up your TV or surround system give us a call.